Frequently Asked Questions
Everything you need to know about ordering from Ikokofoods. Can't find what you're looking for? Reach out on WhatsApp and we will be happy to help.
We currently deliver within Canada. After you place your order, our team will contact you on WhatsApp to confirm your address and arrange a convenient delivery window.
Most orders are delivered within 2–4 hours for same-day orders placed before 2 PM. We will confirm the exact time when we reach out on WhatsApp.
No. You can place an order as a guest — just provide your name, email, WhatsApp number, and delivery address at checkout. You can create an account afterward to track future orders more easily.
We accept online card payments (Visa / Mastercard) via Square at checkout. You can also choose to pay on delivery — our team will arrange the details over WhatsApp.
Contact us on WhatsApp as soon as possible after placing your order. We can usually make changes before your order goes into processing. Once processing has started, changes may not be possible.
Visit the Track Order page and enter your order number. You will see your order status updated in real time as it moves through our kitchen and delivery process.
Yes. Every dish is prepared fresh to order. We do not use frozen pre-made meals. Ingredients are sourced daily from trusted local suppliers.
Many of our dishes contain common allergens including nuts, shellfish, and gluten. Please add a note at checkout describing your requirements and our team will advise you when they call to confirm.
Absolutely. For large orders, events, or catering inquiries, reach out to us via the Contact page or WhatsApp and we will put together a custom quote for you.
We want every order to be perfect. If something is wrong, message us on WhatsApp immediately or send an email to info@ikokofoods.com and we will make it right.