Privacy Policy

Ikokofoods (“we”, “us”, or “our”) operates the website at app.ikokofoods.com. We are a food delivery service based in Canada.

If you have any questions about this policy, contact us at info@ikokofoods.com.

We collect information you provide directly when you:

• Place an order: name, email address, WhatsApp number, delivery address, and optional order notes.
• Create an account: name, email address, and a password (stored as a secure hash).
• Contact us: name, email, and the content of your message.
• Pay online: card payments are processed by Square. We never store or receive your full card number.

We also collect limited technical information automatically, including IP address, browser type, device type, and pages visited, via standard server logs and analytics.

We use your information to:

• Process and fulfil your orders
• Contact you via WhatsApp or email to confirm orders and arrange delivery
• Send transactional emails (order confirmation, status updates, password reset)
• Respond to your enquiries
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We use your WhatsApp number solely to confirm your order, arrange delivery, and respond to any order-related queries. We will not add you to bulk marketing lists or broadcast messages without your consent.

Online card payments are processed by Square Inc. Square's privacy policy governs the handling of your payment card data. We only receive a payment confirmation and a transaction reference — we do not store card numbers, CVV codes, or other sensitive payment data.

We retain order data for as long as necessary to fulfil the purposes described above and to comply with legal and accounting obligations. Account data is retained until you request deletion. You can request deletion of your data at any time by emailing us.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, email us at info@ikokofoods.com.

We use essential cookies to keep your session active and maintain your shopping cart. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect cart and checkout functionality.

We use the following third-party services that may process your data:

• Square — payment processing
• Email provider (SMTP) — transactional email delivery

Each of these services has its own privacy policy governing their use of data.

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our service after changes constitutes acceptance of the updated policy.

For any privacy-related questions, email us at info@ikokofoods.com or visit our Contact page.