Terms of Service

By accessing or using the Ikokofoods website at app.ikokofoods.com and placing orders through our service, you agree to be bound by these Terms of Service. If you do not agree, please do not use our service.

Ikokofoods is an online food ordering service that allows customers to browse products and place food delivery orders. All orders are subject to availability and confirmation by our team.

Order placement: Placing an order constitutes an offer to purchase the selected items. Your order is not confirmed until you receive a confirmation via email and/or WhatsApp from our team.

Accuracy: You are responsible for ensuring that all information provided at checkout (name, delivery address, contact details) is accurate. We are not liable for failed deliveries caused by incorrect information.

Availability: All items are subject to availability. If an item becomes unavailable after you place your order, we will contact you to offer a substitute or a refund.

All prices are displayed in Canadian Dollars (CAD) and include applicable taxes unless stated otherwise.

Online payment: Card payments are processed securely by Square Inc. By choosing to pay online, you agree to Square's terms of service. We never store your full card details.

Offline payment: If you choose to pay on delivery, payment arrangements will be made via WhatsApp before or upon delivery. We reserve the right to cancel orders where payment cannot be arranged.

We reserve the right to correct pricing errors. If an error affects your order, we will contact you before processing.

We deliver within Lagos. Delivery times are estimates and may vary due to traffic, weather, or order volume. We will communicate any delays via WhatsApp.

Delivery fees, if applicable, are shown at checkout and may vary by location. We are not responsible for delays outside our reasonable control.

If you need to cancel your order, please contact us via WhatsApp as soon as possible. Cancellations accepted before food preparation begins will receive a full refund. Orders already in preparation cannot be cancelled.

If your order arrives with a material error or quality issue, contact us within 24 hours with a description (and photo where possible). We will assess each case fairly and offer a replacement or refund at our discretion.

You may create an account to manage your orders more easily. You are responsible for keeping your login credentials secure. Notify us immediately if you suspect unauthorised use of your account.

We reserve the right to suspend or delete accounts used to abuse our service or violate these terms.

All content on this website — including text, images, logos, and the Ikokofoods brand — is owned by or licensed to Ikokofoods and is protected by intellectual property laws. You may not copy, reproduce, or redistribute our content without prior written consent.

To the maximum extent permitted by law, Ikokofoods is not liable for any indirect, incidental, or consequential loss arising from use of our service. Our total liability to you in connection with any order shall not exceed the amount paid for that order.

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms or your use of our service shall be subject to the jurisdiction of the courts of Lagos State, Nigeria.

We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of our service after changes are posted constitutes acceptance of the updated terms.

For any questions about these terms, contact us at info@ikokofoods.com or visit our Contact page.