Refund & returns

We want every order to arrive exactly as it should. If something isn’t right, a real person on our team will work with you to fix it.

For food safety reasons, groceries, snacks and meals can’t be returned once they have been delivered or picked up, unless the item arrived damaged, spoiled, or is not what you ordered.

Please contact us within 48 hours of delivery or pickup. Include your order number and a photo of the item and its packaging.

Once we review your request, we will offer a replacement or a refund for the affected items. You won’t need to send perishable items back.

You can cancel for a full refund any time before your order has shipped or been marked ready for pickup. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled.

Approved refunds are issued in Canadian dollars (CAD) to the original credit card used at checkout. Refunds usually appear within 5–10 business days, depending on your card issuer.

Orders ship with Canada Post. If your tracking hasn’t updated for several days or your parcel is marked delivered but hasn’t arrived, contact us and we will open a claim with Canada Post and keep you updated.